Shipping Policy
Shipping Information
We work with DHL to ensure that your order arrives safely and on time. Our goal is to offer you the best possible shipping times, no matter where you live. Therefore, we deliver daily to customers in EU.
Delivery time : Current delivery time: 3 to 5 business days after receipt of order. As soon as your order is on its way to you, you will receive a separate shipping confirmation by email.
Shipping costs
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Germany: €4.99
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EU Zone 1 (e.g. Austria, France, Benelux, Czech Republic): € 8.99
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EU Zone 2 (e.g. Hungary, Slovakia, Bulgaria, Croatia): €16.50
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Switzerland: 10.50 CHF
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USA: € 22.00
All orders placed from Monday to Friday are shipped within 24 hours. Standard delivery within Germany takes 2 to 3 business days, excluding public holidays and weekends.
Important Notice – Christmas Season
Due to the very high order volume during the Christmas season, there may be occasional minor delays in processing and delivery times. However, we are working hard to dispatch all orders as quickly as possible.
Thank you for your understanding and patience. If you have any questions, you can contact us at any time at: info@grandserve.eu
After your order has been shipped, you will receive a tracking number. You can use this number to check the status of your shipment at any time online:
https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html
Returns
Please note that you are responsible for the cost of return shipping. A tracking number is mandatory for your return shipment. Without a tracking number, no liability can be accepted for lost goods. We strongly recommend that you track your return to ensure it arrives safely.
Please also note that processing your return, including inspection of the returned goods and refunding the purchase price, may take up to 14 business days. We strive to complete this process as quickly as possible and ask for your understanding in case of any delays.
Further information on returns can be found in the withdrawal policy.
